Terms and Conditions

Basic Service Terms

Core Service Offering

ZL SOCIAL AI PRIVATE LIMITED provides:

A personal AI assistant for general advice and guidance
Personality-based matching with other users
Voice call capabilities with matched users

Usage Limitations

For freemium users, the following restrictions apply:

Limited number of AI responses per day
Advertisements may appear during service usage
Ad frequency may vary based on system load and usage patterns

Eligibility Requirements

To use ZL SOCIAL AI PRIVATE LIMITED services, you must:

Be at least 17 years of age
Provide accurate registration information
Accept these terms and conditions

Content Warning

Please be aware that:

Users may encounter moderate-level conversations
Interaction with strangers carries inherent risks
Content may not be suitable for users under 17

Account Management

Account Creation

Users can authenticate through:

OAuth (Google, Facebook, Apple)
Email verification
Phone number verification

Account Restrictions

Multiple accounts are permitted per user
Each account must be used on a single device only
Account sharing between devices is strictly prohibited
Violations may result in account suspension

Account Verification Process

OAuth Authentication

We support secure login through:

Google Sign-In
Apple Sign-In
Other OAuth providers as available

Email Verification

Users must verify their email address through a verification link
Login access is granted only after successful verification
Verification links expire after a set period for security

Platform Rules and Guidelines

User Conduct

Treat all users with respect and courtesy
No harassment, hate speech, or discriminatory behavior
No sharing of explicit or inappropriate content
No impersonation of other users or entities
No spamming or automated messaging

Content Guidelines

Keep conversations appropriate for 17+ audience
Do not share personal identifying information
No solicitation or commercial activities
No illegal or harmful content

Voice Call Terms

Call Security

All calls are peer-to-peer with end-to-end connection
Call data is not stored or recorded

Internal Guide System

Calls between non-friends will include an internal guide
Guide will disconnect calls if friendship is not established
Users can opt-out of the internal guide feature
Opting out may limit some matching features

Violation Reporting and Handling

Reporting Methods

In-call reporting and blocking options
Post-call reporting prompts
Internal guide intervention system

Safety Measures

Internal guides can monitor and intervene in calls
Immediate action on serious violations
Automatic blocking of reported users pending review

Premium vs Free User Rights

Free (Basic) Users

Limited daily AI assistant conversations
Basic matching algorithm
Ad-supported experience
Standard response times

Premium Users

Unlimited AI assistant conversations
Enhanced matching accuracy
Ad-free experience
Priority response times
Exclusive features and early access

Premium Subscription Terms

Cancellation Policy

Cancellation takes effect after current billing period
Must cancel 24 hours before next billing date
No refunds for subscription fees

Subscription Management

Only current premium users can access "My Plan" options
Contact support for subscription assistance
Premium features remain active until billing period ends

Important Notice

If you're unable to access your ZL Plus account or need assistance with cancellation, please contact our support team immediately.

Reporting Process

How to Report

Voice Command: Simply tell the AI assistant "I want to report this user"
Visual Interface: Use the report button during or after calls
Quick Actions: Select from pre-defined violation categories

Review Process

Our review team follows these steps:

Immediate acknowledgment of report submission
Review of relevant conversation segments
Investigation of user history and patterns
Action taken within 24-48 hours

Subscription Management

Auto-Renewal Terms

Subscriptions automatically renew unless cancelled
Renewal occurs at the end of each billing period
Payment is processed using the original payment method

How to Cancel Subscription

Log into ZL SOCIAL AI PRIVATE LIMITED
Click 'View Plans' in the left sidebar
Select 'Manage my subscription'
Click 'Cancel Plan'

Platform-Specific Cancellation

iOS: Cancel through App Store Subscriptions
Android: Cancel through Google Play Store
Web: Cancel through ZL SOCIAL AI PRIVATE LIMITED dashboard

Account Recovery

Recovery Methods

Email verification link
OAuth provider authentication
Support ticket submission

Recovery Steps

Click "Forgot Password" on login screen
Enter registered email address
Follow instructions in recovery email
Set new password or authenticate via OAuth

Account Security

For additional security:

Recovery links expire after 30 minutes
Multiple failed attempts trigger temporary lockout
Suspicious recovery attempts are flagged for review

Conclusion and Additional Information

Document Status

Last Updated: January 13, 2025
Effective Date: January 13, 2025
Version: 1.0

Agreement Acceptance

By using ZL SOCIAL AI PRIVATE LIMITED services, you acknowledge that:

You have read and understood these terms and conditions
You agree to be bound by these terms
You are legally capable of entering into binding contracts
You are at least 17 years old

Contact Information

For any questions about these terms:

Email: support@zlsocial.ai
Support Hours: 24/7
Response Time: Within 48 hours

Final Note

ZL SOCIAL AI PRIVATE LIMITED reserves the right to:

Modify these terms at any time
Take appropriate legal action for violations
Terminate services to any user violating these terms